Refund Policy
We stand behind every report we deliver. If something isn't right, we make it right — here's exactly how our refund process works.
Satisfaction Guaranteed
If your report contains an error or we made a mistake on our end, you are protected. Contact us within 30 days of delivery and we'll review your case promptly.
Our Commitment to You
At Rides Audit, every report is generated as soon as your order is confirmed. Because our service is delivered digitally and instantly, refunds are processed on a case-by-case basis under the terms below.
We take every complaint seriously and aim to resolve all valid issues fairly, quickly, and transparently. This policy outlines exactly what qualifies for a refund, how to request one, and what to expect at every step.
When Can You Request a Refund?
Refund requests are accepted when one of the following applies:
📋 Incorrect Report
The vehicle data in your report does not match the VIN or registration number you provided.
⚠️ Incomplete Service
Your report is missing key sections or data fields listed as included in your plan.
🔧 Technical Error
A system or processing error on our end caused a failure in delivering or generating your report.
📬 Non-Delivery
You did not receive your report via email within 8 hours of your confirmed purchase.
How to Request a Refund
Follow these steps to submit your request. Incomplete submissions may delay processing.
Email our support team
Send your request to [email protected] with the subject line: "Refund Request – [Your Order Number]"
Include required information
Your email must include: order number, email address used at checkout, a clear description of the issue, and any screenshots or supporting documents.
Wait for our review
Our team reviews all complaints within 5–7 business days. We may reach out for additional information during this time.
Receive our decision
You will be notified by email — approved, partially approved, or rejected — along with a clear explanation.
Refund processed
Approved refunds are returned to your original payment method within 7–14 business days, depending on your provider.
Refund Windows & Amounts
The amount refunded depends on when you submit your request, calculated from the date your report was delivered.
| Time Since Delivery | Refund Amount | Processing Fee | Status |
|---|---|---|---|
| Within 15 days | Full amount minus fee e.g. $69.99 → $55.99 refund | 20% of order total | Eligible |
| 16 – 30 days | 50% minus fee e.g. $69.99 → ~$27.99 refund | 20% of order total | Partial |
| After 30 days | No refund available | — | Not eligible |
Refund Method & Timeline
All approved refunds are returned to the original payment method used at checkout. We do not issue refunds via alternative channels or as store credit unless explicitly agreed.
💳 Card Payments
Typically appear within 7–14 business days depending on your card issuer.
🏦 Bank Transfer / UPI
Processing time is 7–14 business days. Ensure your banking details match your original order.
🅿️ PayPal
PayPal refunds typically process within 3–5 business days.
📅 Public Holidays
Timelines may be extended during public holidays. We will notify you if this applies.
Exceptions & Appeals
Terms Acceptance
By placing an order on Rides Audit, you confirm that you have read, understood, and agree to this Refund Policy in full.
Rides Audit reserves the right to amend this policy at any time. Any changes will be reflected on this page with an updated date. Continued use of our services after amendments constitutes your acceptance of the revised terms.
For questions about this policy