🛡️ Refund Policy

We stand behind every report we deliver. If something isn't right, we make it right. Last updated: June 2025.

🛡️ Satisfaction Guaranteed

If your report contains an error or we made a mistake on our end, you are protected. Contact us within 30 days of delivery and we'll review your case promptly.

When Can You Request a Refund?

Refund requests are accepted when one of the following applies:

📋

Incorrect Report

The vehicle data in your report does not match the VIN or registration number you provided.

⚠️

Incomplete Service

Your report is missing key sections or data fields listed as included in your plan.

🔧

Technical Error

A system or processing error on our end caused a failure in delivering or generating your report.

📬

Non-Delivery

You did not receive your report via email within 8 hours of your confirmed purchase.

⚠️ Refunds are not issued simply because the vehicle history was unfavorable or because you changed your mind after purchase. Digital reports are considered delivered once sent to your email.

How to Request a Refund

1
Email our support teamSend your request to info@ridesaudit.com with the subject: "Refund Request – [Your Order Number]"
2
Include required informationOrder number, email used at checkout, a clear description of the issue, and any supporting screenshots.
3
Wait for our reviewOur team reviews all complaints within 5–7 business days.
4
Receive our decisionApproved refunds are returned to your original payment method within 7–14 business days.

Refund Windows & Amounts

Time Since Delivery	Refund Amount	Processing Fee	Status
Within 15 days	Full amount minus fee	20% of order total	✅ Eligible
16 – 30 days	50% minus fee	20% of order total	⚠️ Partial
After 30 days	No refund	—	❌ Not eligible

Terms Acceptance

By placing an order on RidesAudit, you confirm that you have read, understood, and agree to this Refund Policy in full. RidesAudit reserves the right to update or modify this policy at any time.

Payment Processor & Bank Statement

All payments on RidesAudit are processed securely through our authorised payment processor. Depending on how your payment is processed, the name that appears on your bank or credit card statement may differ slightly from "RidesAudit" — this is normal and does not indicate an error.

⚠️ If you see an unrecognised charge on your bank statement relating to a purchase you don't remember making, please contact us at info@ridesaudit.com before raising a dispute with your bank. We will check our order records and resolve any issue promptly.

✅ We maintain full transaction records for every order. Any charge relating to a vehicle or vessel history report purchased on ridesaudit.com can be quickly verified by our team using your order number or the email address used at checkout.

Have a Question About a Charge or Refund?

Our team is here to help resolve any issue quickly and fairly.